SHIPPING & TRACKING
SILVERFINEART Gallery offers worldwide shipping of fine art photography and contemporary bronze sculptures. Every artwork is
carefully prepared and professionally packaged to ensure safe transport to its destination.
SHIPPING COSTS
Shipping costs are calculated according to the dimensions, weight and destination of the packaged artwork.
The applicable shipping charges are displayed at checkout before you complete your order.
For particularly large, valuable or delicate artworks, specialist fine art transport or additional packaging may be necessary. Any additional costs will be communicated before the order is completed.
DISPATCH & DELIVERY
Orders are usually dispatched within ten working days.
Individually produced fine art prints, framed or mounted artworks and specially prepared sculptures may require additional production or preparation time.
Delivery times depend on the destination, shipping service and applicable customs procedures. Any stated delivery times are estimates unless a binding delivery date has been expressly agreed.
All artworks are professionally packaged using materials appropriate to their size, weight and individual characteristics.
Worldwide shipping is available to destinations offered at checkout.
SHIPPING INSURANCE
We take great care to ensure that every artwork is securely packaged for transport.
Where offered or agreed, shipments may be insured according to the value, destination and specific requirements of the artwork.
For particularly valuable or sensitive artworks, additional transport insurance or specialist fine art shipping may be recommended.
Your statutory rights regarding loss or damage during transport remain unaffected.
SHIPMENT TRACKING
Once your order has been dispatched, you will receive a shipping confirmation by email, including a tracking number where tracking is available through the appointed shipping carrier.
You can use this tracking number to follow the progress of your shipment until delivery.
Your invoice will also be provided as a PDF attachment for your records.
If you have any questions regarding the status of your shipment, please contact SILVERFINEART Gallery.
INTERNATIONAL SHIPPING & CUSTOMS
Deliveries outside the European Union may be subject to customs duties, import VAT, customs clearance fees or other charges imposed by the destination country.
Unless expressly stated otherwise at checkout or in your order confirmation, these charges are the responsibility of the recipient and are not included in the artwork price or shipping costs.
The amount of any import charges depends on the destination country, the value and customs classification of the artwork and the applicable local regulations.
Customs authorities or the appointed shipping carrier may require additional information or documentation from the recipient to complete the import process.
Recipients are responsible for providing the required information and responding promptly to legitimate customs clearance requests.
Customs procedures may result in additional delivery time.
IMPORT REQUIREMENTS FOR THE UNITED STATES
Shipments to the United States are subject to US customs clearance procedures.
For certain shipments, particularly higher-value artworks requiring formal customs entry, US Customs and Border Protection (CBP) or the appointed shipping carrier may require additional identification or import documentation from the recipient.
This may include a US Importer Tax ID, such as a Social Security Number (SSN), Employer Identification Number (EIN) or a CBP-assigned importer number, where applicable.
Such information may be necessary for customs clearance even when the artwork is purchased for private use.
Any sensitive identification details must be submitted directly through the official, secure communication channels of the shipping carrier or the relevant customs authority.
SILVERFINEART Gallery does not collect or store SSN or EIN information.
For your security, please verify unexpected customs requests directly with the shipping carrier using its official website or independently verified contact details before providing personal information.
IMPORTANT INFORMATION FOR US RECIPIENTS
If your shipment requires additional customs documentation, the shipping carrier or its authorised customs broker may contact you directly.
Please ensure that your contact details, including your email address and telephone number, are correct and that you respond promptly to legitimate requests.
Customs authorities or shipping carriers may impose deadlines for submitting the required documentation.
Failure to provide the necessary information within the requested timeframe may result in customs delays, additional charges or the return of the shipment. In certain circumstances, unclaimed shipments may be subject to further action by the carrier or customs authorities in accordance with applicable regulations.
Any applicable import duties, taxes and customs clearance fees are the responsibility of the recipient unless expressly agreed otherwise.
We recommend reviewing the applicable US import requirements before placing an order, particularly when purchasing higher-value artworks.
CUSTOMS DELAYS & UNDELIVERABLE SHIPMENTS
International deliveries may occasionally be delayed by customs inspections, missing import documentation, transport disruptions or other circumstances beyond our reasonable control.
If a shipment cannot be delivered because the recipient fails to provide required customs information, refuses delivery without justification or supplies an incorrect delivery address, additional return or redelivery costs may arise.
Such costs may be charged to the customer where permitted by law.
If you experience any difficulties with customs clearance, please contact SILVERFINEART Gallery so that we can assist with the available shipping information.
Your mandatory statutory consumer rights remain unaffected.
DAMAGED SHIPMENTS
Every artwork is carefully inspected and professionally packaged before dispatch.
If an artwork or its packaging arrives damaged, please document the condition with photographs and contact SILVERFINEART Gallery as soon as possible.
Where possible, please retain the original packaging and provide photographs of both the packaging and the damaged artwork.
We will assist you with the necessary next steps.
A delayed notification of transport damage does not affect your statutory warranty or consumer rights.
RETURNS & RIGHT OF WITHDRAWAL
Information about returns, statutory withdrawal rights and any applicable exceptions is available on our Right of Withdrawal page.
For complete contractual information, please refer to our Terms & Conditions.
CONTACT & SHIPPING ENQUIRIES
For questions regarding shipping costs, delivery times, customs procedures or shipment tracking, please contact:
SILVERFINEART Gallery
Lindengasse 28/3
1070 Vienna
Austria
Email: sales@silverfineart.com
We are happy to assist with individual shipping enquiries and delivery arrangements for fine art photography and contemporary bronze sculptures.